We will only collect personal information with your expressed consent and by first notifying you of the purposes for our doing so. For every purpose, you will have the option to provide consent or not. We collect certain personal information from you when you set up an account or otherwise when you use the services available through our website (“Services”).
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, government issued identification documents, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.
When you use our Services, we may collect information about you in the following general categories:
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Slyk app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Slyk app seeks before you first use the app, and your use of the app constitutes your consent.
We may also receive information from other sources and combine that with information we collect through our Services. For example, when you request Services, other Members may provide us with a User rating after conducting a transaction with you. We may also receive data from third parties about you. This may include technical data from analytics and advertising partners like Google, from public databases, credit bureaus, ID verification partners, resellers and channel partners, joint marketing partners, and social media platforms. ID verification partners use a combination of government records and publicly available information about you to verify your identity. Such information includes your name, address, job role, public employment profile, credit history, status on any sanctions lists maintained by public authorities, and other relevant data. We obtain such information to comply with our legal obligations, such as anti-money laundering laws.
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. In general, we use personal information to create, develop, operate, deliver, and improve our Services, content and advertising, and for loss prevention and anti-fraud purposes. Examples of how we may use this information include:
We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
We have implemented security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We protect your personal information by maintaining physical, electronic, and procedural safeguards. We use network safeguards such as firewalls and data encryption, enforce physical access controls, and authorize access to personal information only for those people who require access to fulfill their job responsibilities.
However, we cannot guarantee that loss, misuse, unauthorized acquisition, or alteration of your data will not occur. Please recognize that you play a vital role in protecting your own personal information. When registering with our Services, it is important to choose a password of sufficient length and complexity, to not reveal this password to any third-parties, and to immediately notify us if you become aware of any unauthorized access to or use of your account.
Furthermore, we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your data is no longer secure, please contact us at the email address or mailing address listed in paragraph 6 below.
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, provided however that we may keep your personal information for five years or more from the date you cease to be our customer, depending on applicable law or regulations in the jurisdictions we operate.
We share information globally, both internally within Slyk, and externally with our partners and with those you connect and share with around the world in accordance with this policy. Your information may, for example, be transferred or transmitted to, or stored and processed in the United States or other countries outside of where you live for the purposes as described in this policy. These data transfers are necessary to provide our Services to you. We utilize standard contract clauses, rely on the European Commission's adequacy decisions about certain countries, as applicable, and obtain your consent for these data transfers to the United States and other countries.
It is our obligation to only process personal that is accurate, relevant and necessary taking into account our legitimate purposes and your consent. You have the right to control that we do so, including the right to withdraw consents you have previously provided as well exercising the right to be forgotten by having us delete all personal information we have collected. You may exercise your rights to update personal information, change consents and/or request that your personal information be deleted permanently through account controls on the website, where applicable. Alternatively, you may contact us in the following manner:
By post: Slyk, Att: Slyk Privacy Statement, 8 The Green, Suite A, Dover, DE 19901
By email: email@example.com
Slyk will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.